When you have a fridge that's surprisingly warm, a dryer that's leaving clothes damp, or an oven that heats inconsistently, you know your next step. It's time to call in an appliance repair pro to diagnose the problem and find a solution. But with so many appliance repair technicians advertising their services, how can you find the one who's right for your needs?
Appliance repair companies vary as much in the quality oftheir offerings as companies in any other industry. They also vary in number of employees, training and licensing, years of experience, and, of course, price. If you simply pick up the phone and call the first person listed in the phone book, you're leaving yourself open to variables that may not have you feeling like a satisfied customer at the end of the appointment. Instead, do your research and consider your needs and priorities to make an informed decision.
If the word “research” makes you shudder, you can breathe easy. Finding out more about an appliance repair company in today's digital age is as easy as plugging “appliance repair” into a search engine. Refine the search by querying for repair experts in your town who work on your specific brand and model, and read through the web sites of the companies that come up. And do not just look at the companies' own sites; also check out review-based sites, such as Angie's List, to see how past customers have rated each technician's services. Meanwhile, you can also take the low-tech approach to research by asking friends, neighbors, and local family members who fixed their last broken appliance. Were they satisfied?
While looking online and asking around, consider your priorities for appliance repair . Do you care most about:
- Qualifications and experience: If you only want to trust your malfunctioning appliance to the absolute best repair pro out there, look for companies that have degrees of experience and that list their licensing or certification online. Someone with top-notch training or many years of refrigerator repair experience may be more likely to solve the problem quickly and ensure that it never comes back.
- Speed: If you need your appliance back in good working order as soon as possible, look for companies that offer same-day or next-day service. This may depend on how many technicians are on staff. Large teams can handle more appointments at once, so if you see that a company boasts multiple technicians, chances are greater that someone can get to you right away.
- Price: If you're working within a budget, look for dishwasher, fridge, or oven repair pros who boast low prices or who waive the diagnostic fee with a completed repair. But be aware that by seeking the lowest price, you may have to sacrifice a quick turnaround time or go with someone with less experience. Unfortunately, superior quality is rarely cheap.
- Warranties: Even the best-trained appliance repair professional can not predict the future. It's always a good idea to hire a repair company that offers some kind of warranty for both parts and labor, in case your appliance malfunctions again after the technician leaves. Warranties protect you from having to pay for someone else's mistake and are a sign that a company stands behind its work.
Taking a few minutes to research appliance repair companies in your area can save you time in the long run, because you're more likely to call the right person the first time. You can also save money by looking into companies' rates and what you get for those prices. Finally, you'll feel more confident in the technician's repair expertise.