What to Look for in an Appliance Repair Company: Quality, Speed, and Affordability

You wake up to find your refrigerator warm and the food inside spoiling. You put in a load of laundry, only to come back to a puddle of soapy water on the floor. Your dryer is finishing its cycle but the clothes are not getting dry. Appliance problems can be unexpected and frustrating, especially if…

You wake up to find your refrigerator warm and the food inside spoiling. You put in a load of laundry, only to come back to a puddle of soapy water on the floor. Your dryer is finishing its cycle but the clothes are not getting dry. Appliance problems can be unexpected and frustrating, especially if you don t have an appliance repair company on speed dial.

If you've never had someone out to your home or business for appliance repairs before, you might have trouble choosing from the array of service providers in your area. However, a little research can help you narrow down your options and find a team or technician who will get the job done and leave you a satisfied customer. Visit appliance repair company Web sites as well as review Web sites like Angie s List to get a clear picture of each company s values ​​and priorities and how past customers feel about the service they received. Then you can make an informed decision.

Individual companies offerings will vary. For instance, some companies only do residential appliance repair, while others also specialize in commercial appliance repair. However, there are a few broad categories you can investigate to get a feel for what your experience will be if you choose a certain appliance repair professional.

  • Quality of workmanship: Obviously, you want your appliances to be worked on by someone who knows what he or she is doing. Look for companies that have plenty of experience in the appliance repair industry, as well as the appropriate training and professional affiliations. If this information is not listed on the company s Web site, you can always call and ask. The more years a technician has connected hands-on appliance repairs, and the more training, continuing education, and professional affiliations he or she has, the greater your chances that he or she has the knowledge and skill to get the job done right.
  • Turnaround time for repairs: When you need refrigerator repairs or washing machine repairs, you don t want to be without your appliance any longer than necessary. That s why it s best to choose a company that offers a quick turnaround time for repairs. If a company does not promise the same-day or next-day service up front, ask about the average turnaround time for a repair job like yours. Note that turnaround time can depend on a number of variables, from what appliance parts are in stock to how many technicians the company employs.
  • Overall repair cost: It s hard to plan ahead for appliance repair service , and it s Murphy s Law that appliance breaks tend to happen when it s least convenient both in terms of time and your finances. If your budget is an issue, look for a company that drives to keep its prices reasonable and competitive for your area. You can also ask the company to break down the various parts of your bill, from diagnostic fees to repairs to replacement parts, so you understand exactly where your money s going. Some companies offer free cost estimates before you schedule your appointment, to help you plan ahead.

Keep in mind that in most cases, one or two of these qualities will take precedence over the third. For instance, you might not be able to get the best workmanship or the fastest turnaround at the lowest cost; opting for cheaper dishwasher repairs may mean waiting longer for a working unit. If you use these ideas as a guideline, however, you may be more likely to find a repair technician who meets your specific needs.